A New Billing Experience

Today we’re launching our improved Billing experience for our customers. The update brings a needed visual improvement to the buying experience in line with our v6 design refresh, while making it clearer what plans are available.

Last year we launched our new subscription plans alongside new support packages, enabling customers who need more support, training and guidance, to get extra help when they need it by taking advantage of our excellent Customer Success Managers. Alongside our business subscription plans, organisations sometimes struggled to find the right plan for them.

Our updated Billing page, now found under Settings, brings together all our purchase options into a unified area to make a consistent experience when buying TrilbyTV. While you’re on a trial, you can select your correct organisation type, whether you are a school, business, or MAT, you can find the right buying options for you. This makes it easy to go from trial to subscribed customer in just a few minutes! The updated page now clearly shows you what your current subscription plan details are and chosen support option, your renewal dates, and if you purchase online, you can instantly upgrade your plan at any time, making it really easy to add new screens to your site in minutes.

You can access all the tools to update your subscription, edit your payment details, view your billing history and access past invoices, or cancel your subscription from our actions menu in the top corner.

If you’re a TrilbyTV Admin user check out our new Billing page today and let us know what you think feedback@trilbytv.co.uk